Hello, first of all thank you for choosing to use our products. We will wholeheartedly provide you with meticulous and fast service and rich and accurate technical support. Continuous optimization and improvement of after-sales network service standards are the foundation of Feida's sustainable development for more than ten years. We grow because of your trust, and you enjoy "stable, high-quality, efficient, and comprehensive" services because of the development and growth of Feida, sharing a win-win situation, and sincerely work together to create a broader and longer-term cooperation space. 20 years of quality verification, the trust of tens of thousands of users makes us a wonderful future. The complex construction environment and variable geological conditions provide a rich experience basis for our product performance upgrade and innovation. Quality achieves value, standards exceed promises, and international standards are created by global certification. The extraordinary strength of the brand.
It is our eternal pursuit to move users with your heart. Your criticisms and suggestions promote our growth. In order to facilitate you to supervise and supervise our services, we hereby make the following promises, please supervise:
A complete "customer file management system" is established when the product leaves the factory. After-sales service personnel regularly follow up and return visits. The company has a dedicated after-sales service team. If you need service, please find out your product number first, so that we can ask in the shortest time. Provide related services.
1. After the customer calls the repair call, the after-sales service personnel must register within 10 minutes.
2. The after-sales service department will give a clear answer within 60 minutes on whether to send maintenance personnel to the site. The dispatched maintenance personnel will arrive within one working day in the province and two working days outside the province. (Need to postpone due to force majeure).
3. Anyone from our company who fails to fulfill the above commitments or has poor service attitude, please call +86-0539-4835398
to file a complaint.